Privacy Policy
Last updated 15th August 2024
Alpine Tones Illustration is a trading name of Alpine Tones GmbH. Alpine Tones GmbH is referred to as “we”, “us”, or “our” throughout this privacy notice.
Contact
This website is operated by Alpine Tones GmbH, registered in Switzerland. Our contact email address is victoria@alpinetonesillustration.com
Overview
This privacy policy sets out how Alpine Tones GmbH uses and protects any information that you give when you use this website.
We may change this privacy policy from time to time by updating this page. We recommend that you check this page from time to time to ensure that you are happy with any changes.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Squarespace or any third party services you access through Squarespace, Thrivecart, Facebook, Instagram, Pinterest, Stripe, email (Google), our clothing manufacturer & printer, and other related services. To learn more about these third-party company’s privacy practices please see their individual websites.
Security
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
All your information is stored safely and securely.
We do not and cannot guarantee that our website functions will not be interrupted or have any errors or that our website and the server is free of viruses or harmful components.
As we are based in Switzerland, we may be transferring your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Information Collecting
We may collect the following information:
Your name
Your date of birth (in conjunction with special offers)
Your contact information including email address, telephone number and address.
We do not collect any sensitive data about you.
While you visit our site, we track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and other optional information (e.g. birthday).
Payments made through our website use Stripe software. Payments made through Thrivecart for online tutorials and courses use Stripe software. This privacy policy does not apply to the practices of any third parties. To learn more about any third-party company’s privacy practices and policies, please refer to their individual websites.
We use this information to understand your needs, to provide you with a better service, and for purposes:
To send you information about your account and order
To respond to your requests and provide customer support
To process payments and prevent fraud
For internal record keeping
To comply with any legal obligations we have, such as calculating taxes
For the improvement of our products and services
For promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive, managed by your web browser. You can choose to accept or decline cookies using the pop up tab on our site. Please be aware that this may prevent you from taking full advantage of our website. Once you agree, cookies are added and they help analyse web traffic so that we can see how to improve our site in future. Cookies improve your browsing experience and are used to keep track of shopping basket contents while you are browsing our site.
Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on this site. Functional and Required Cookies help the following features work: customer accounts, shopping cart and checkout, URL redirects.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis, using Squarespace, Google Search Console and Google Analytics to do this. Google are not provided with any of your personal details. Google are based outside the EU. Squarespace keeps a record of our mailing list subscribers in order to send our newsletter and email campaigns.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Sharing your information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you do not wish this to happen.
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, payment service providers, such as Stripe, IT and system administration services, Tax Authorities, Professional advisers (lawyers, bankers etc). We will share your personal information with these third parties, but only to the extent necessary to perform these services.
If we sell or merge our business we may disclose your information as part of that transaction, only to the extent permitted by law.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at the address given above.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will correct it as soon as possible.
If you would like us to delete any information we hold on you, please email us at the address given above.
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes or to enforce our agreements.
Where we are required to collect personal data by law, or under the terms of the contract between us and you, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver products or services to you). If you do not provide us with the requested data, we may have to cancel a product or service you have ordered. If we do we will notify you at the time.
As a security measure, before accessing your personal data we may need to request specific information from you to help confirm your identity. We may also contact you to ask for further information in relation to the request to help speed up our response. We will try to respond to your request within 30 days, occasionally it may take us longer, we will notify you and keep you up to date.